Update

All appointments are suspended until further notice.

It is unclear when the BC Health Authority will give the green light for us to return to operation. It was initially hinted as possibly April 1st, but this seems highly unlikely. In light of this, we are suspending all appointments until we get the green light.

What does that mean?

We know that many of our clients prefer a certain day and time for appointments that work for them. Cancelling our future appointments could mean losing these spots. So rather than cancel all upcoming appointments, we are leaving them in our schedules for now. This way we can stay organized and prioritize these appointment times once we open our doors again. 

What’s the return plan?

As soon as we have the green light, we will send out an email and then call everyone with upcoming appointments to confirm. After the prebooked appointments are confirmed, we will begin to phone anyone who has had an appointment cancelled as a result of this shut down. 

Do clients need to do anything?

No. We will be in contact with you as soon as we have the green light to open. If you have any appointments already booked, they will still be in the schedule when we reopen. You don’t need to call to cancel any appointments and you don’t need to worry about any late cancellation or no-show fees during this closure. 

And lastly

This is a confusing time and we are still working out all the details. We can’t guarantee that there won’t be any hiccups once we get up and running again. What we can guarantee is that at least for the first month that we return, we won’t be charging any no show or late cancellation fees. So if you have upcoming appointments booked when we reopen and we can’t get hold of you, there’s no need to worry about any fees. We’re all doing our best and we appreciate your continued support.

If you have any questions or need anything from us (receipts etc) we continue to check voicemail and email daily. To contact us, please call and leave a voicemail at 250-575-0120, or email info@kelownamedicalmassage.com.

We wish everyone the best during this time and hope for good health. We look forward to seeing you again soon.

For more information on COVID-19, go to the BC Center for Disease Control.