All appointments are suspended until further notice.
It is unclear when the BC Health Authority will give the green light for us to return to operation. It was initially hinted as possibly April 1st, but this seems highly unlikely. In light of this, we are suspending all appointments until we get the green light.
What does that mean?
We know that many of our clients prefer a certain day and time for appointments that work for them. Cancelling our future appointments could mean losing these spots. So rather than cancel all upcoming appointments, we are leaving them in our schedules for now. This way we can stay organized and prioritize these appointment times once we open our doors again.
What’s the return plan?
As soon as we have the green light, we will send out an email and then call everyone with upcoming appointments to confirm. After the prebooked appointments are confirmed, we will begin to phone anyone who has had an appointment cancelled as a result of this shut down.
Do clients need to do anything?
No. We will be in contact with you as soon as we have the green light to open. If you have any appointments already booked, they will still be in the schedule when we reopen. You don’t need to call to cancel any appointments and you don’t need to worry about any late cancellation or no-show fees during this closure.
And lastly
This is a confusing time and we are still working out all the details. We can’t guarantee that there won’t be any hiccups once we get up and running again. What we can guarantee is that at least for the first month that we return, we won’t be charging any no show or late cancellation fees. So if you have upcoming appointments booked when we reopen and we can’t get hold of you, there’s no need to worry about any fees. We’re all doing our best and we appreciate your continued support.
If you have any questions or need anything from us (receipts etc) we continue to check voicemail and email daily. To contact us, please call and leave a voicemail at 250-575-0120, or email info@kelownamedicalmassage.com.
We wish everyone the best during this time and hope for good health. We look forward to seeing you again soon.
For more information on COVID-19, go to the BC Center for Disease Control.
Preventative Closure
/0 Comments/in Uncategorized /by Nick LegaultBeing Extra Cautious
In early July there was a small spike in Covid-19 connected to downtown Kelowna (Click here for info)
Interior Health has stated that there were potential exposures in the downtown area around Canada day.
Lots of people were downtown and potentially exposed.
So far the number of people infected is still relatively small and it will hopefully stay that way – but many people were potentially exposed.
We are not aware of any exposures at the clinic
Either by staff or clients. If you’ve been to our clinic, you are not required to self isolate etc.
Out of an abundance of caution, the clinic is closing until July 21
Given how many people were potentially exposed in downtown Kelowna around Canada day, we have decided to close until July 21, which is 14 days after the last known potential exposure downtown*. This will allow anyone potentially exposed enough time to self monitor before the clinic reopens.
Safety is our first priority
We know that it is not fun to have appointments cancelled at the last minute, but the health and safety of our staff and clients always comes first. We look forward to seeing you again soon!
*There were a few potential exposures at a downtown spin studio after July 7, but we are monitoring for this as well
Update
/0 Comments/in Uncategorized /by Nick LegaultAll appointments are suspended until further notice.
It is unclear when the BC Health Authority will give the green light for us to return to operation. It was initially hinted as possibly April 1st, but this seems highly unlikely. In light of this, we are suspending all appointments until we get the green light.
What does that mean?
We know that many of our clients prefer a certain day and time for appointments that work for them. Cancelling our future appointments could mean losing these spots. So rather than cancel all upcoming appointments, we are leaving them in our schedules for now. This way we can stay organized and prioritize these appointment times once we open our doors again.
What’s the return plan?
As soon as we have the green light, we will send out an email and then call everyone with upcoming appointments to confirm. After the prebooked appointments are confirmed, we will begin to phone anyone who has had an appointment cancelled as a result of this shut down.
Do clients need to do anything?
No. We will be in contact with you as soon as we have the green light to open. If you have any appointments already booked, they will still be in the schedule when we reopen. You don’t need to call to cancel any appointments and you don’t need to worry about any late cancellation or no-show fees during this closure.
And lastly
This is a confusing time and we are still working out all the details. We can’t guarantee that there won’t be any hiccups once we get up and running again. What we can guarantee is that at least for the first month that we return, we won’t be charging any no show or late cancellation fees. So if you have upcoming appointments booked when we reopen and we can’t get hold of you, there’s no need to worry about any fees. We’re all doing our best and we appreciate your continued support.
If you have any questions or need anything from us (receipts etc) we continue to check voicemail and email daily. To contact us, please call and leave a voicemail at 250-575-0120, or email info@kelownamedicalmassage.com.
We wish everyone the best during this time and hope for good health. We look forward to seeing you again soon.
For more information on COVID-19, go to the BC Center for Disease Control.
Important Update
/0 Comments/in Uncategorized /by Nick LegaultEffective March 17, 2020, the BC Provincial Health Officer has issued an order that any business that cannot maintain a social distance of 1-2 meters needs to close for 14 days.
In consideration of this order, our clinic is temporarily closing with a planned reopen date of April 1st, 2020. We will be contacting all clients who have an appointment before this date to reschedule. Appointments on or after April 1st remain unchanged. As soon as we have confirmed our reopen date, we will send out an email and call all clients with upcoming appointments to confirm.
We will be providing email updates regarding our clinic as they become available.
During the next week or so, we will not have reception coverage for our phones. Instead, we will be checking and responding to voicemail and email daily. If you need to contact us, please call and leave a voicemail at 250-575-0120, or email info@kelownamedicalmassage.com.
We wish everyone the best during this time and hope for good health. We look forward to seeing you again soon.
For more information on COVID-19, go to the BC Center for Disease Control.
March Referral Promo
/0 Comments/in Uncategorized /by Nick Legault2019 Late Cancellation and No Show Policy
/0 Comments/in Uncategorized /by Nick LegaultContest Time!
/0 Comments/in Uncategorized /by Nick LegaultContest Time!
We are just about to reach 1000 likes on Facebook. To celebrate we are doing a draw for a $50 gift basket!
To enter just like the Facebook post and our Facebook Page. For additional entries, comment on, and/or share the Facebook post. (Maximum 3 entries per person).
Draw will take place once we reach 1000 likes.
Contest winner will be notified via Facebook message. Contest winner must pick up gift from Kelowna Medical Massage within 30 days of receiving notification of winning or gift is forfeited. Gift basket cannot be redeemed for cash or credit.
Spall Road clinic update!
/0 Comments/in Uncategorized /by Nick LegaultGetting great treatment just got easier.
On November 5th our Spall clinic location will be moving to the Orchard Plaza Professional Building.
This new location has great access, lots of parking, plenty of natural light, more space for RMTs and great shopping nearby in the Orchard Plaza and the Orchard Park Mall.
Please note that apart from location, this change will not affect any appointments booked at the Spall clinic. All appointments booked at the Spall clinic on or after Novemeber 5th will remain booked for the same time with the same RMT but will take place at the Orchard clinic.
For questions or to book an appointment call us at 250-575-0120. Alternatively, you can email questions to info@kelownamedicalmassage.com or click here to book online.
**This change will not affect the St Paul clinic location.**
Our new location
As of November 5, 2018, our Spall clinic will be located in Unit 4, 1890 Cooper Rd – on the ground floor of the professional building at Orchard Plaza. Click here for a map.
(Please note: November 2nd will be the last day that clients will be seen at the Spall location. The Spall location will be permanently closed after this date.)
Start your summer off right! Get a $20 gift with your first massage.
/0 Comments/in Promotions /by Nick LegaultStart your new year off right! Book your first massage, get a gift
/0 Comments/in Promotions /by Nick LegaultMeet Naomi Erhardt – Registered Massage Therapist
/0 Comments/in News /by Nick LegaultWhile playing volleyball in high school, Naomi Erhardt experienced a hamstring strain and was sent to a massage therapist to aid in her recovery from the injury. Naomi was always interested in nutrition and exercise, so it was no surprise that she fell in love with massage therapy while being treated. When she realized how massage played an essential part in her overall health- she knew that she needed to turn her passion into a career.
Graduating from the Okanagan Valley College of Massage Therapy 3000 hour program in 2014, Naomi quickly realized that her favourite part of the job was seeing the results as she helped people overcome their physical pain. Every client to her is unique and benefits from individual treatments that are best suited to them. She aims to see that the entire healing process remains fulfilling to her clients as she helps them though problems such as shoulder pain, lower back issues, whiplash and more.
When she isn’t in the clinic, she’s most likely enjoying the outdoors as much as possible. Nature and Naomi have a good relationship that involves running and hiking. She keeps a very active lifestyle overall. However, when she’s looking for some down time at home, a good book and a home cooked meal will easily suffice.
We are proud to have Naomi as one of our team members. Her diligent approach to isolating a client’s problem and tackling it with clever therapy tailored to them, makes anyone who walks into the clinic feel at ease. You can come into your appointment feeling confident that everything being implemented has been thought through and planned out just for you.
If you feel that connecting with Naomi is your first step to healing after your injury, contact us to set up an appointment. We know her massage therapy techniques will help you reach a fast recovery.